What's in the room

• Bed and mattress
• Wardrobe
• Chest of drawers
• Mirror
• Desk
• Desk chair
• Desk lamp
• Curtains/blinds.

Find out what you should bring with you and items that are not permitted.

What's in the communal areas

Kitchen

• Cooker
• Oven
• Kettle
• Toaster
• Microwave
• Fridge freezer
• Dining table and chairs
• Sink
• General waste and recycling bins.

Bathroom and shower facilities

• Shower
• Mirror
• Toilet
• Washbasin
• Towel rail
• Bin
• Toilet brush and holder.

Find out what you should bring with you and items that are not permitted.

Access to the building

A key provides access to the main door and bedroom door.

Bike storage

Bus pass

A bus pass for the Bristol Unibus U1 service (term time only) is included in your accommodation fee.

Find out how to claim your bus pass.

Catering options

This residence is self-catered, but food and drink packages are available to purchase.

Cleaning, recycling and rubbish

You are responsible for the day to day cleaning of your accommodation. The Student Cleaning Expectations and Guidance document has some helpful information on what cleaning products to use and how, so you know what to do to ensure your accommodation is cleaned well and that you are maintaining a healthy environment.

Subject to staff availability, cleaning is carried out according to the following schedule.

• Halls and stairways: weekly
• Kitchens: weekly
• Bathrooms: weekly
• Bedrooms and en suite shower rooms: not serviced, it is your responsibility to keep these spaces clean.

Find out more about your cleaning and recycling responsibilities in University accommodation.

Recycling bins

Recycling bins are located on the pavement in front of each building.

Fire safety

Find out more about fire safety in University accommodation.

Fire assembly point for St Michael's Hill

The assembly point is in front of the house on the pavement.

Fire alarm testing

Fire alarms will be tested regularly. You do not need to evacuate during a fire alarm test. Days and times of fire alarm tests will be posted in your residence.

First aid

First aid boxes are located at the East Village Student Support Centre.

You should report an accident or near miss to the East Village Student Support Centre so we can take steps to prevent it from happening again.

Find out more about medical care and first aid in University accommodation.

Insurance

Basic personal belongings are insured as part of your accommodation contract.

Check your policy and arrange additional cover if required.

Internet

The internet provider for this residence is Eduroam. Find out how to connect to the Eduroam network.

Laundry facilities and costs

Laundry facilities are located in the shared laundry room. There is no charge for using the washing machines. 

You will need to bring your own washing powder or tablets.

Drying clothes

There are no dryers in this residence, so you may want to bring a drying rack to use in a communal area.

You should not dry wet clothes in your room. This causes condensation and mould which can cause health problems, including some potentially serious lung infections.

Lost keys or locked out

If you are locked out, contact the West Village Student Support Centre at Clifton Hill House until further notice. You will need to provide identification.

Contact number: +44 (0)117 428 3301 (24 hours a day)

Email: resilife-west@bristol.ac.uk

If you have lost your key, you will be charged a replacement fee of up to £35 per key.

Lost property

Lost property will be kept in the East Village Student Support Centre, and disposed of within two months if not claimed.

Parking

Car parking

There are no parking facilities at residences in the East Village.  

E-scooters

The University does not permit the use of private e-scooters and they must not be brought into residences or stored in bike storage areas.

Post

Your address and where to collect post

Your postal address is:

Your name, your house number, St Michael's Hill, Bristol, BS2 8DX.

Post and parcels will be delivered directly to the house.

Rent and tenancy dates

The dates of your tenancy can be found in your tenancy agreement in the Accommodation Portal.

Guidance for how and when to pay your fees can be found on the 'Pay your fees' page.

Request a repair

Request a repair using the Accommodation Portal. All repairs or maintenance requests must be logged formally online. 

If you request a repair, we will deem that notice has been given for staff or contractors to access your room or residence. Maintenance staff will always carry identification and you should ask to see it.

Response times

We aim to respond to your request within a specific time frame, depending on how urgent it is:

• Emergency, for example, the loss of your water supply or a major flood
  • Response within one hour, repair as soon as possible but within 24 hours.
• Critical, for example, loss of heating or cooking facilities
  • Response and repair started within 24 hours.
• Urgent, for example, a minor leak or blocked drain
  • Response and repair started within five working days.
• Routine, for example, repair to non-essential furniture or kitchen equipment
  • A specific date will be agreed for the work, usually within five weeks.

Damage

If you break or damage something in your residence you need to report it to us.

If you don't tell us, it will be picked up at the end of your tenancy and you may be charged for the repair.

Security and safety

In case of an emergency, call 999 to contact the emergency services, including police and ambulance.

After calling 999, if you are on campus, call Security Services on +44 (0)117 331 1223.

Find out more about health, safety and security in university accommodation.

Non-emergencies 

For non-emergencies, you can call Security Services on +44 (0)117 928 7848.

Social spaces and facilities

There are no social spaces in St Michael's Hill.

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The Student Accommodation Code