What's in the room

En suite bedroom

• Bed with mattress
• Desk
• Desk chair
• Wardrobe
• Shelves
• Chest of drawers
• Mirror
• Curtains/blinds.

Studio room

• Bed with mattress
• Underbed storage
• Desk
• Desk chair
• Shelves
• Chest of drawers
• TV
• Wardrobe
• Mirror
• Curtains/blinds.

Find out what you should bring with you and items that are not permitted.  

What's in the communal areas

Kitchen

• Oven
• Hob
• Fridge-freezer
• Dining room table and chairs
• TV
• Sofa
• Kettle
• Toaster
• General waste and recycling bins.

Studio kitchen

• Combi microwave
• Induction hob
• Fridge
• Breakfast bar and stool.

Bathroom

• Showers
• Toilets
• Wash hand basins
• Mirror
• Toilet brush and holder.

Find out what you should bring with you and items that are not permitted.  

Access to the building

You can access the main building and bedrooms with a key fob.

Bike storage

Bike storage is located in the building next to The Hive and is accessible with key cards.

Bicycles must not be brought into the house/flats due to fire regulations. Any bicycle found in the building, including in bedrooms, will be removed. 

Find out more about bike security and storage in University accommodation. 

Catering options

This residence is self-catered, but food and drink packages are available to purchase.

Cleaning, recycling and rubbish

You are responsible for the day to day cleaning of your accommodation. The Student Cleaning Expectations and Guidance document has some helpful information on what cleaning products to use and how, so you know what to do to ensure your accommodation is cleaned well and that you are maintaining a healthy environment.

Subject to staff availability, cleaning is carried out according to the following schedule:

• Halls and stairways: weekly
• Communal areas: every second week
• Bathrooms/showers/toilets: not serviced, it is your responsibility to keep these spaces clean.
• Bedrooms and en suite shower rooms: not serviced, it is your responsibility to keep these spaces clean.

Find out more about your cleaning and recycling responsibilities in University accommodation.

Recycling bins

In each communal kitchen.

Emergency and out of hours contacts for Dean Street Works 

If you are off campus or in your residence (third party properties), call 999 in an emergency.

Find out more about health, safety and security in university accommodation.

For non-emergencies, your residences out of hours contacts are:

Fire safety

Find out more about fire safety in University accommodation.

Fire assembly point at Dean Street Works

Fire assembly point is Portland Square.

Fire alarm testing

Fire alarms will be tested every Tuesday around 1:30 pm. You do not need to evacuate during a fire alarm test.

If you hear a fire alarm at any other time or if the fire alarm sounds continuously for more than 10 seconds, you must evacuate the building immediately.

First aid

If you have an accident or near miss while in accommodation, report it to the East Village Student Support Centre. We need to know about it so that steps can be taken to prevent it happening again.

First Aid boxes are located at the East Village Student Support Centre at Senate House and at reception in Deans Street Works.

Find out more about medical care and first aid in University accommodation.

Insurance

Basic personal belongings are insured as part of your accommodation contract.

Check your policy and arrange additional cover if required.

Internet

You will have access to Wi-Fi and an ethernet port in your room. The Wi-Fi provider is Glide.

When you first arrive at your accommodation:

• Connect your device to the Wi-Fi network. Search for uS-Glide on your device and enter your Unite Students account details.
• Next, open your preferred web browser. If you browser displays a message that the connection is not secure, select Advanced, then continue to the website. This is simply your browser flagging that our network is trying to redirect you. If you already have a Glide account, you should enter your username and password and select Continue. If you haven't made an account yet, you'll need to select Get Started and set up an account with your University email address.
• You will be automatically opted into the Essential Glide Student account once you set up your account. You can then enjoy up to 1Gbps Internet service (up to 290Mbps on Wi-Fi). Be aware that some older devices may not be gigabit capable. Check your settings to find out more information on your connections.

Once you've logged in for the first time, you may be asked to log in again if you're ever disconnected from the internet for a longer period of time. This helps keep your account secure and makes sure that no one else is benefiting from the services that you have paid for without your knowledge.

Issues connecting

Contact Glide on 0333 123 0198 / 0333 123 0115 (these numbers are monitored 24/7) or email studentsupport@glide.co.uk.

The Twitter Service Account @GlideStudentHelp is also active 24 hours a day, 7 days a week.

Laundry facilities and costs

Washing facilities are located in the basement. Machines operated by Circuit. You can pay for washing facilities using either a top-up card or the Circuit App.

Prices:

• Washing: £3.40
• Drying: £2.00

You need to bring your own washing powder or tablets.

Drying clothes

You should not dry wet clothes in your room. This causes condensation and mould which can cause health problems, including some potentially serious lung infections.

Lost keys or locked out

If you lose your key or are unable to gain access to your flat/bedroom, call +44 (0)117 325 1323.

The out of hours call centre will escalate your call to the appropriate department. If a mobile guard is required for re-entry, a £35 lock out charge will be added to your account.

Reception telephone number: +44 (0)117 325 1323
Email: deanstreetworks@prestigestudentliving.com.

Lost property

Lost property will be kept at reception, and disposed of within two months if not claimed.

Parking

There are no parking facilities at residences in the East Village.  

E-scooters

The University does not permit the use of private e-scooters and they must not be brought into residences or stored in bike storage areas.

Post

The postal address is: Your name, your flat/room number, Dean Street Works, 13-19 Dean Street, Bristol, BS2 8SF.

All mail will be sorted at reception. Larger parcels, or mail that requires a signature, will be held by reception. You will be contacted to let you know that there is an item you need to collect. ID will be required.

We will only hold your parcel for 14 days. If you do not collect it within this time, it will be returned to sender.

Rent and tenancy dates

The dates of your tenancy and total accommodation fee can be found in your tenancy agreement in the Accommodation Portal.

Guidance for how and when to pay your fees can be found on the 'Pay your fees' page

Request a repair

All repairs or maintenance requests must be reported to your residence. If you don’t tell us about an issue, it will be picked up at the end of your tenancy and you may be charged.

Request a repair using the MainManager app or by reporting it to reception.

Once you have reported a maintenance issue, the maintenance team may access your room without giving further notice. If they need to enter your room for a routine repair, you will be emailed at least 24 hours in advance or a poster will be displayed on the block notice board.

Damage

If you break or damage something in your residence you need to report it to us.

If you don't tell us, it will be picked up at the end of your tenancy and you may be charged for the repair.

Social spaces

Common room

Cinema room

Games room

Courtyard

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The Student Accommodation Code