Getting medication

If, when you register with us, you are taking regular medication, arrange an appointment to discuss your medication with a GP or nurse. 

Start by downloading the NHS App. You can also use the app to book appointments, see blood test results and COVID vaccinations. It usually takes up to two working days to process any requests.

Or you can register on a desktop at Patient Access.  

All repeat prescriptions are regularly reviewed. If your review date is overdue when you request your medication, we will ask you to book an appointment or telephone call. Tell us if you will run out of medication before this appointment and we can organise an interim supply.You can also get an emergency supply from your chemist by taking a copy of your prescription or the box of medication. As well as requesting repeat medicines on-line you can: 

If you are from outside the UK, you will need to book an appointment to discuss ongoing medication requirements. Some medications are not available on the NHS or will require a specialist to prescribe them.

Specialist medication such as ADHD, hormone treatments, private prescriptions

If you are on a medication that is managed by a hospital team then we may need additional information before we can prescribe your medication.We would need the most recent consultation letter from your hospital which should include details of your medication.

If you have seen a specialist privately, you may need to continue to have your medication prescribed by them, as some medications cannot be prescribed by GPs (this includes private hormonal treatments for gender transition) or cannot be prescribed on the NHS. Some medications can be prescribed by GPs but only if we have what is called a 'shared care agreement' which the consultant must sign. This is the case (in the Bristol area) for ADHD medications for example, even though in some other parts of the UK such medications can be prescribed by GPs. Please provide us with your most recent consultation letter with your psychiatrist. This needs to have been within the last year and must include the medication and dose that you are taking. We can send out a shared care agreement to your specialist from our office.

Email our office: with any questions about specialist medications.

Sending your prescription directly to a pharmacy

Students' Health Service now uses the electronic prescribing service (EPS) and can send your prescription directly to the pharmacy of your choice. We prefer to do all prescriptions this way if possible. This service can be particularly useful if you have regular repeat prescriptions or if you need to have a prescription sent to you while you are away from Bristol. 

Paying for your prescription

Anyone aged under 19 years in full time education does not have to pay for their prescription and contraception is also free of charge. Read more about who can get free prescriptions.

If you are on more than three regular medications you may find it cheaper to purchase a pre-payment certificate

Getting help

Use the NHS Symptom Checker to find out what you can do to look after yourself, when a pharmacist can help, and when to get advice from your GP or another health professional.

If you have a long-term condition, self-care is about understanding that condition and how to live with it.

These websites are great for reliable advice:

Minor illness

Your GP, nurse or pharmacist will not generally give you a prescription for certain medicines that are available to buy in a pharmacy or supermarket, even if you qualify for free prescriptions.These include common conditions like hay fever, dry skin,sore throat and red eyes. 

Read NHS England guidance about prescribing over the counter medicines.

Vitamins and supplements

Vitamins and supplements, such as Vitamin D, can be brought from supermarkets. pharmacies and health-food shops such as Holland and Barrett.

Flu vaccinations

Flu vaccine is offered to eligible patients in the Autumn term. Find out if you are eligible for a flu vaccine on the NHS website

You can get a flu vaccine:

  • by booking an appointment with the nurse
  • by visiting a pharmacy that offers the service. If you are eligible for a free vaccine they will provide it, if you are not then you will need to pay for it.

New prescribing hub

A new prescribing hub is now launched and serves the needs of the four medical practices that make up Healthwest Primary Care network (PCN):

  • The Family Practice Western College
  • Pembroke Road Surgery
  • Student Health Services
  • Whiteladies Medical Centre

Students’ Health Services has now joined the hub and we wanted to give you as much information as possible on this.

What is the benefit of having a prescribing hub?

The hub will give a single point of service for all your prescription needs, providing continuity and a high level of service to all patients. It will simplify and streamline the prescription service, reducing wastage, liaising with pharmacies,  synchronising repeat prescriptions, undertaking medication reviews and empowering patients to take control of their prescriptions and medications.

Will this affect how I order and collect my prescription?

No. Continue to order your prescriptions using your patient access account, via your pharmacy or by email.

How can you help your practice?

Make sure your GP practice has your up-to-date contact number so the prescription team can contact you if they need further information about your request.

Order at least three days before your medication is needed to ensure your prescription arrives at your chosen pharmacy in time.

Only order the items you need  to avoid having large stocks of medication at home. 

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