IT Services

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Information for visitors

Microsoft Office 365 

The University of Bristol uses the Microsoft Office 365 suite of tools. This allows staff and students to collaborate with each other internally and also externally with individuals and other institutions and organisations. 

Visitor internet access

Wireless

  • Visitors with their own institution’s eduroam connection should be able to use it on our eduroam signal. Requests for technical support must be referred to the visitor’s own institution.

  • Other visitors should see the University's Wireless for Visitors guidance.

Short term guests

IT Services can provide temporary guest accounts for hosted guests, visiting for a short period.

Short term guest accounts are for those invited to the University and who are visiting us for purposes connected with the University's "publicly funded remit" (JaNET).

Guest accounts can be provided for a period of up to two weeks. If an account is required for longer than two weeks this should be requested from HR (see section on long term guests below).

The requestor, a current member of staff, is considered the sponsor. The requestor will take responsibility for checking that it is appropriate for the guest to have access, keeping the appropriate records and for ensuring that they, and the visitor, understand the Acceptable Use Policy and Investigation of Computer Use Policy.

Short term guest account access

A guest account will enable the visitor to sign in to University computers (e.g. teaching computers and lab computers), connect to Eduroam and access software installed on, and licenced for, the computer they are using.

A guest account may not be necessary if:

  • a visitor is bringing their own computer as they can connect their device to AV equipment in many spaces.
  • If internet access is the only requirement we have the Guest Wi-Fi service, or if applicable, their home institution Eduroam credentials can be used (see the Wireless section above).

It is important to note that guest accounts do not provide access to Microsoft 365 services.

  • It is not possible to have access to a University email account, Teams, SharePoint or One Drive from a guest account.
  • If you have a requirement for Office software (Excel, Word, PowerPoint) please note this in your request along with the reasons it is needed.

Requesting short term guest accounts

  • Current University staff can request guest accounts by logging a request using the guest account request form on IT Self Service. Please submit your request no more than two months in advance and no less than 3 working days before the account is required.
  • Please include the number of accounts required.If your request does not meet the Eligibility requirements or guest account access description, please log a General Service Request on IT Self Service. Please provide full details of what it is you want to do.
  • Access to other non IT services (e.g. building access) should be arranged separately.
  • Please include the date(s) being requested. If there is a period when the account is not needed, separate dates should be asked for.
  • If the guest accounts are to be used to logon to computers in Linux labs in Engineering or Computer Science, please request a start date 2 working days before the account is needed, to allow for setup time.
  • Access requirements to other services from IT Services can be added to the Additional Information box on your request.

Long term guests

  • Those working with the University for a significant period are usually better served by being made honorary or associate members of staff which means they can have email accounts and work more effectively.
  • Like other staff, computer accounts for these users will be available two working days after being added to staff.
  • Honorary and associate staff can set their password online.
  • Guidance is available via Human Resources. 

Fluff

Fluff is a service that, with the permission of a University of Bristol 'sponsor' allows people who are not members of the University to transfer and upload large files to someone internally. The University of Bristol sponsor must request access using the fluff guest authentication form. This produces a URL that the sponsor forwards to the external party. If you have any questions or feedback, contact: fluff-admin@bristol.ac.uk

Staff and students from SCONUL organisations

  • The University is part of SCONUL, which provides limited reciprocal access to library facilities to staff and students from other SCONUL organisations.
  • Note that SCONUL access does not include IT access To UoB computers.
  • SCONUL visitors can still use eduroam and visitor wireless as above.

Members of the public

  • The University welcomes members of the public to use our gardens, coffee shops and other public areas of the precinct.
  • The University does not currently provide IT facilities to members of the public, although wireless is available to visitors (see link above).

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