Procedures, policies and service level agreements
Here you will find Residential and Hospitality Services policies, procedures and service level agreements.
- Disciplinary procedures (PDF, 242KB) for students living in University-allocated accommodation
- Disciplinary flowchart (PDF, 175kb) for the application of the disciplinary procedure
- Complaints procedures (PDF, 155KB) for students in University-owned residences
- Complaints flowchart (PDF 155KB) for details of where to direct your complaint